Wasif Kasim Consulting

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Hiring a Head of People & Culture? Use this JD 👇🏾

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Table of Contents


Happy employees = sustainable growth.

It might sound cheesy, but it’s true.

Unfortunately, most B2Bs often overlook this – making their investment in HR one of their lowest priority items.

Founders & CEOs often struggle to understand the value of HR, until often, it’s too late.

When you get hit but a string of resignations, which in turn make a massive impact on your client retention too, you’re left wondering why.

The answer is simple, you haven’t cared ENOUGH about your employees.

You simply don’t have the time of expertise to do so.

Instead, invest heavily in this division – stop overlooking it.

Pay a lot of attention to your culture, velocity of recruitment, learning & development, career pathways, employee relations etc…These are all critical for your long-term growth. 

With that said, finding the right Head of HR/P&C lead isn’t easy – they are indeed a bit of a unicorn.

There are a lot of functions that go into HR, and finding an “all-rounder” to kick off your HR journey can be challenging.
A good place to start it putting together a tight JD. 

Lucky we’ve got you covered.

Need a JD for your Head of People & Culture role? Use this  👇🏾


Key Responsibilities:

  • Recruitment:
    • Develop and implement effective recruitment strategies to attract top talent.
    • Ensure the recruitment process is efficient, resulting in a time-to-hire of 4 weeks or less.
    • Collaborate with department heads to forecast resourcing needs and proactively address staffing requirements.

  • Staff Retention & Employee Satisfaction:
    • Implement systems to measure and monitor employee satisfaction, using tools such as Office Vibe, Lattice, HiBoB, etc.
    • Develop initiatives to continuously improve staff retention and foster a positive work culture.
    • Act as a point of contact for staff feedback and concerns, working to address and resolve issues promptly.

  • Staff Onboarding & Offboarding:
    • Design and implement a seamless onboarding process that ensures new employees feel welcomed and prepared for their roles.
    • Develop a structured offboarding process that helps departing employees transition smoothly.

  • Employer Branding:
    • Collaborate with marketing and communications teams to enhance  [company name’s] employer brand.
    • Promote the company’s values, mission, and unique culture to attract top talent in the industry.
  • Tech-Savvy People & Culture Management:
    • Utilize industry-leading tools and platforms to streamline People & Culture processes, replacing manual tasks like Excel sheets.
    • Leverage data-driven insights to optimize HR strategies and decision-making.

  • Overall Culture Enhancement:
    • Nurture and enhance the existing vibrant company culture, aligning it with the organization’s growth phase.
    • Collaborate with leadership to ensure that culture remains a cornerstone of [company name’s] success.

Key Performance Indicators (KPIs):

  • Time to hire: 4 weeks or less for open positions.
  • Employee Net Promoter Score (eNPS): Maintaining an eNPS above 30 at all times.
  • Staff retention rates: Continuously improving retention metrics.
  • Successful implementation of tech-driven People & Culture platforms.
  • Positive feedback from employees regarding onboarding and offboarding experiences.

Qualifications and Experience:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree preferred.
  • Proven experience of at least 5 years in a senior HR or People & Culture leadership role, ideally in the digital marketing or tech industry.
  • In-depth knowledge of HR best practices, employee engagement, and talent management.
  • Strong understanding of employer branding and its impact on attracting top talent.
  • Experience in implementing and leveraging HR tech platforms to optimize People & culture processes.
  • Exceptional communication, leadership, and interpersonal skills.
  • Demonstrated ability to work collaboratively with cross-functional teams.
  • Ability to thrive in a fast-paced, high-growth environment.


Got questions on hiring tips, KPIs for a head of people & culture, or anything else?

Say hello and we’ll lock in a time to chat through

Happy hiring!